Our Return Policy
Due to FDA cGMP’s Final Rule (21 CFR 111),  we will be updating our return policy effective July 1, 2009 to ensure compliance as detailed below:

In keeping with our quality commitment, our return policy requires that you notify us and request a return-goods authorization within 48 hours of receipt of the product. Upon approval, returns must be shipped to our facility within 48 hours. All returns are subject to a 25% restocking charge and cost of return shipping. Manufacturer defects will be handled separately. See below. All items must be returned still sealed.

Refunds
Actual shipping costs, for free shipping orders, will not be part of any refund. If an original order's total falls below the $75.00 minimum required for free shipping once a return has been made, our actual shipping costs of $10.00 will be subtracted from any refund. Exceptions are for a manufacturer's defect.

Returned merchandise needs to be unopened and still sealed. The exception to this is if we determine there is a manufacturer's defect.

Manufacturer's Defect
If there is a manufacturer's defect, the above restocking fee, actual shipping fees, will be waived. In the case of a manufacturer's defect a call tag will be issued to you for return shipping. Call tags (pre-paid shipping labels) for shipment will be sent to you in this case.

Refrigerated Products:
Refrigerated products are NOT accepted as returns unless there is a manufacturer's defect.

Return Authorization Required for All Returns
A return authorization number is required to ensure proper crediting. All returns must be made within 30 days of purchase. You will need to call us for this information before you send any item back. Please call us at 800-450-0019, or email us at: customerservice@oakwayhealthcenter.com for more information.

Refund Policy
In order to meet PCI Compliance and to keep the highest online security rating for our customers, with both our e-commerce software and VeriSign, Oakway Health Center, LLC no longer keeps a record of your credit card information on file.

Processing of refunds requires that you call us with your credit card information and card's expiration date. Please do NOT send this information via email.